Privacy Policy
How we protect and use your information
Flash Chat Privacy Policy
Last Updated: 03/02/2026
Welcome to Flash Chat ("Platform"), operated by MaxCode IT Services ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp marketing platform.
By accessing or using Flash Chat, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Platform.
1. Information Collection
We collect different types of information to provide and improve our WhatsApp marketing services:
Account Information
When you register, we collect:
- Personal Details: Name, email, phone
- Business Info: Company name, industry
- Payment Details: Billing information
- WhatsApp API Details: Business account info
Contact Lists
When you upload contacts:
- Phone Numbers: For WhatsApp messaging
- Contact Details: Names, tags, groups
- Import Sources: Files, CRM integrations
Automated Collection
We automatically collect:
- Usage Data: Campaign metrics, interactions
- Device Info: IP, browser, OS details
- Cookies: For session management
Message Content
We temporarily process:
- Campaign Content: Templates, media
- Responses: Customer replies
- Analytics: Open rates, engagement
2. Use of Information
We use collected information to provide and improve our WhatsApp marketing services:
Message Delivery
To send and manage WhatsApp campaigns including templates, broadcasts, and automated responses as per your instructions.
Analytics & Reporting
To provide detailed campaign performance metrics, delivery reports, and engagement analytics.
Service Optimization
To improve our platform's functionality, user experience, and WhatsApp API integration.
Compliance & Security
To ensure compliance with WhatsApp policies, prevent spam, and maintain platform security.
3. Data Sharing
We share information only when necessary under strict conditions:
WhatsApp Inc.
Required data sharing for message delivery through official WhatsApp Business API.
Service Providers
Trusted partners for hosting, payment processing, and customer support.
Legal Requirements
When required by law or to protect our rights and users.
Business Transfers
In case of merger, acquisition, or asset sale.
4. Data Security
We implement comprehensive security measures:
Encryption
End-to-end for sensitive data
Access Control
Role-based permissions
Secure Storage
Encrypted databases
Audit Logs
Activity monitoring
Note: While we implement industry-standard security measures, no electronic storage is 100% secure.
5. User Rights
You have control over your personal information:
Access & Export
Request a copy of your data in readable format.
Correction
Update or correct inaccurate information.
Deletion
Request account deletion, subject to legal requirements.
Opt-Out
Unsubscribe from marketing communications.
6. WhatsApp Compliance
WhatsApp Policy Adherence
We strictly follow WhatsApp's policies and guidelines:
Opt-In Requirements
All contacts must have explicitly opted-in to receive messages.
Spam Prevention
Strict anti-spam measures and complaint handling.
Template Approval
All message templates require WhatsApp approval.
24-Hour Window
Follow WhatsApp's messaging window rules.
7. Data Retention
Retention Periods
We retain data only as long as necessary:
Account Data
3 years after account closure
Contact Lists
1 year after last use
Financial Records
7 years for tax compliance
8. Policy Updates
Notification Process
We may update this policy to reflect changes in our practices:
Platform Notice
Posted on our Platform with "last updated" date
Email Notification
Sent to registered users when required
Dashboard Alert
Displayed in user dashboard for 30 days
Continued use after changes constitutes acceptance of the updated Privacy Policy.
9. Contact Information
MaxCode IT Services
Registered Office
New Mandi Road, Dausa (Raj.) - 303303, IndiaEmail Contacts
Phone Support
- Main: 08069640420
- Hours: 10:00 AM - 6:00 PM (Mon-Sat)
Grievance Officer
Officer Details
- Name: Vipin Khandelwal
- Email: vipinkhandelwal@okvk.in
- Phone: 08069640420 (Ext. 102)
Legal Correspondence
MaxCode IT Services, Attn: Legal DepartmentNew Mandi Road, Dausa (Raj.) - 303303, India