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Terms & Conditions

Rules governing your use of Flash Chat

Flash Chat Terms & Conditions

Last Updated: 03/02/2026

Welcome to Flash Chat ("Platform"), operated by MaxCode IT Services ("we", "us", or "our"). These Terms & Conditions govern your use of our WhatsApp marketing platform.

By accessing or using Flash Chat, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our Platform.

1. Platform Overview

Flash Chat is a WhatsApp marketing platform that facilitates:

Bulk Messaging

Send WhatsApp messages to multiple contacts with approval of WhatsApp templates.

  • Template-based messaging
  • Media attachments support
  • Scheduled campaigns
Automation

Automate responses and workflows for efficient communication.

  • Quick replies
  • Chatbots
  • Drip campaigns

Flash Chat operates in compliance with WhatsApp's policies - users must adhere to all WhatsApp Business API terms.

2. User Responsibilities

All users must adhere to these fundamental responsibilities:

Account Security

Maintain confidentiality of your account credentials:

  • Use strong passwords
  • Enable two-factor authentication
  • Notify us of unauthorized access
Compliance

Adhere to all applicable laws and regulations:

  • WhatsApp Business Policy
  • TCPA (Telephone Consumer Protection Act)
  • GDPR (if applicable)
Contact Management

Proper handling of contact lists:

  • Only message opted-in contacts
  • Maintain proper consent records
  • Honor opt-out requests immediately
Prohibited Activities

Users must not engage in:

  • Spamming or unsolicited messages
  • Misrepresentation
  • Illegal or harmful content

3. Account Requirements

Requirements and terms for using Flash Chat:

Verification

Mandatory verification process:

  • Business registration documents
  • WhatsApp Business API approval
  • 24-48 hour verification period
Subscription Plans

Payment requirements:

  • Monthly/Annual plans available
  • Pay-as-you-go message credits
  • No auto-renewal - manual renewal required
Message Templates

Rules for message content:

  • Must comply with WhatsApp policies
  • Require approval from WhatsApp
  • 24-hour review period for new templates
24-Hour Window

WhatsApp messaging rules:

  • Template messages for new conversations
  • Free-form messages within 24-hour window
  • Session messaging rules apply

4. Payments & Pricing

Financial terms and payment processing details:

Subscription Fees

For platform access:

  • Monthly/Annual payment options
  • GST applicable as per Indian law
  • Price changes with 30-day notice
Message Credits

For sending messages:

  • Pre-purchase message credits
  • Non-refundable
  • Expire after 12 months
Refund Policy

Conditions for refunds:

  • All payments are final and non-refundable
  • Ensure service requirements before making payment
  • Support available for issue resolution
WhatsApp Fees

Important notes:

  • WhatsApp charges separate conversation fees
  • Not included in Flash Chat subscription
  • Billed directly by WhatsApp

5. Dispute Resolution

Process for handling user disputes:

User Complaints

Regarding message content:

  • Flash Chat is not responsible for content
  • Users must resolve directly with recipients
  • We may mediate if both parties agree
Legal Jurisdiction

Governing law and jurisdiction:

  • Governed by Indian law
  • Disputes resolved in Dausa (Rajasthan) courts
  • Arbitration preferred
Suspension/Termination

When we may suspend accounts:

  • Violation of terms
  • Fraudulent activity
  • Non-payment of fees
Reporting Issues

How to report problems:

  • Via in-app reporting
  • Email to contact@maxcode.in
  • Response within 48 hours

6. Limitation of Liability

Important Disclaimers

Message Delivery

We don't guarantee delivery of WhatsApp messages as it depends on WhatsApp's infrastructure.

Content Responsibility

Not responsible for message content or outcomes from sent messages.

API Changes

Not liable for changes to WhatsApp API that affect functionality.

Maximum Liability

Our maximum liability is limited to the subscription fee paid.

7. Changes to Terms

Update Notification Process

We may update this Terms periodically to reflect changes in our practices or legal requirements. Significant changes will be:

Platform Announcements

Posted on our Platform with a "last updated" date

Email Notifications

Registered Users will be notified via email

Dashboard Alerts

Displayed in User Dashboard for 30 days

Continued use after changes constitutes acceptance of new terms.

8. Contact Information

MaxCode IT Services

Registered Office
New Mandi Road, Dausa (Raj.) - 303303, India
Phone Support
  • Main: 08069640420
  • Hours: 10:00 AM - 6:00 PM (Mon-Sat)

Grievance Officer

Officer Details
Legal Correspondence
MaxCode IT Services, Attn: Legal Department
New Mandi Road, Dausa (Raj.) - 303303, India

Additional Support Channels

Live Chat
Help Center
Visit Us
Standard Response Times

Email: Within 24-48 hours | Phone: Immediate during business hours | Grievances: Acknowledgment within 24 hours, resolution within 30 working days